Privacy Policy & Terms of Service

Welcome to Resolv IT ("we", "our", or "us"). By registering and using our application, you agree to be bound by these Terms of Service and our Privacy Policy. Please read them carefully before creating an account.

Resolv IT is a marketplace platform that connects customers with IT service providers. These terms govern your access to and use of our mobile application and related services.

We collect the following personal information when you register or use our services:

• Full name and email address
• Phone number
• Profile photo (optional)
• Location data (for service matching)
• Device information and usage data
• Messages exchanged through our in-app chat

Your data is used to:

• Create and manage your account
• Match customers with service providers
• Send notifications about bookings and messages
• Improve app performance and features
• Comply with legal obligations

We do not sell your personal data to third parties.

We implement industry-standard security measures including encryption in transit (HTTPS) and secure password hashing. However, no method of transmission over the internet is 100% secure. You are responsible for keeping your account credentials confidential.

By using Resolv IT, you agree to:

• Provide accurate and truthful information
• Not impersonate other users or entities
• Not use the platform for illegal activities
• Treat other users with respect
• Not attempt to reverse-engineer or hack the platform

Service providers registered on Resolv IT acknowledge that:

• All listed services must be legal and accurately described
• Pricing must be transparent and as listed
• Resolv IT is a marketplace platform and is not liable for the quality of services rendered
• Providers are independent contractors, not employees of Resolv IT

Our app may use local storage and session tokens to maintain your login state and improve user experience. We do not use third-party advertising trackers.

We retain your data for as long as your account is active. You may request deletion of your account and associated data by contacting us. Some data may be retained for legal compliance purposes.

Our platform may integrate with third-party services such as Google Sign-In. Use of these services is subject to their respective privacy policies.

We may update this policy from time to time. We will notify you of significant changes via the app or email. Continued use of the app after changes constitutes acceptance.